{"id":1258,"date":"2010-03-10T00:40:34","date_gmt":"2010-03-09T13:40:34","guid":{"rendered":"https:\/\/stage.creately.com\/blog\/?p=1258"},"modified":"2010-03-10T02:05:01","modified_gmt":"2010-03-09T15:05:01","slug":"creately-customer-guarantee","status":"publish","type":"post","link":"https:\/\/stage.creately.com\/blog\/customer\/creately-customer-guarantee\/","title":{"rendered":"The Creately Customer Guarantee"},"content":{"rendered":"
<\/div>
\"promises\"At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application.<\/div>\n
That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service<\/strong> and<\/em> providing the best online diagramming experience<\/strong> – that’s the Creately experience.<\/div>\n
\n

It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to access assistance 24\/7 and what our privacy policies are, to how often we will fix bugs and update the Creately service.<\/p>\n

What you can expect from us<\/strong><\/h3>\n

Because we strongly believe that getting quality doesn’t mean having to compromise on excellent customer service.<\/p><\/div>\n

    \n
  1. You can be confident about always receiving an email reply to your Creately support requests<\/a><\/li>\n
  2. Our team will always be available via email<\/a> 24 hours a day, 7 days a week to respond to your feedback<\/li>\n
  3. We will always endeavour to make Creately easy to use<\/li>\n
  4. We will strive to ensure you always have access to your Creately documents<\/li>\n
  5. We commit to maintain the privacy<\/a> of your personal information<\/li>\n
  6. We will honour the Creately Plan<\/a> you sign up for while you continue to pay the subscription fee<\/li>\n
  7. We will always bring you new and innovative ideas<\/a> around visual collaboration<\/li>\n
  8. We will work to fix a bug in a timely manner<\/li>\n
  9. You will always have access to the latest release version of Creately through our website<\/li>\n
  10. We will always offer the most extensive set of online diagram templates and shapes<\/a>.<\/li>\n<\/ol>\n

    Unfortunately, there are times for every startup when things don’t go to plan. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.<\/p>\n

    Enjoy Creately<\/a>!<\/p>\n

    Signed<\/p>\n

    @Chandika
    \n<\/a>    @Charanjit
    \n<\/a>    @NickFoster<\/a>
    \n    @Hiraash<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application. That’s why we’re introducing our first customer charter. It’s our commitment to… Read More<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[21,16,685],"class_list":["post-1258","post","type-post","status-publish","format-standard","hentry","category-customer","tag-customer-first","tag-feedback","tag-support"],"_links":{"self":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/1258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":12,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/1258\/revisions"}],"predecessor-version":[{"id":1271,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/1258\/revisions\/1271"}],"wp:attachment":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/media?parent=1258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/categories?post=1258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/tags?post=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}