{"id":808,"date":"2009-11-19T18:30:55","date_gmt":"2009-11-19T07:30:55","guid":{"rendered":"https:\/\/stage.creately.com\/blog\/?p=808"},"modified":"2009-11-20T03:53:13","modified_gmt":"2009-11-19T16:53:13","slug":"unscheduled-downtime-good-to-go","status":"publish","type":"post","link":"https:\/\/stage.creately.com\/blog\/customer\/unscheduled-downtime-good-to-go\/","title":{"rendered":"Unscheduled Downtime &#8211; We&#8217;re now good to go."},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT.<\/p>\n<p>The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction of Team Projects to Creately.<\/p>\n<p>Sorry for the inconvenience caused and rest assured that we have found the root cause of the problem. We have put steps in place to ensure this doesn&#8217;t happen again in the future. We will also be introducing extra redundancy to ensure that next time the switch over to the backup database is even quicker.<\/p>\n<p>Creately is now back to normal, but if you face any issues, please do let <a href=\"mailto:support@creately.com\">us know<\/a>.<\/p>\n<p>Happy Diagramming and thanks for your support.<\/p>\n<p>@nick_foster<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT. The change was tested in our development&#8230;<span class=\"continue-reading\"> <a href=\"https:\/\/stage.creately.com\/blog\/customer\/unscheduled-downtime-good-to-go\/\">Read More<\/a><\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,20,22],"tags":[21,685],"class_list":["post-808","post","type-post","status-publish","format-standard","hentry","category-culture","category-customer","category-experience","tag-customer-first","tag-support"],"_links":{"self":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/comments?post=808"}],"version-history":[{"count":17,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/808\/revisions"}],"predecessor-version":[{"id":822,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/posts\/808\/revisions\/822"}],"wp:attachment":[{"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/media?parent=808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/categories?post=808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stage.creately.com\/blog\/wp-json\/wp\/v2\/tags?post=808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}